FAQs

  1. Where are your clothing items made? Our clothing items are proudly made in Turkey, where we collaborate with skilled artisans and manufacturers to ensure the highest quality and craftsmanship. Our fragrances are proudly 100% made in Dubai, where they are skillfully formulated by master perfumers using the finest ingredients sourced from around the globe.
  1. What materials are used in your clothing and Fragrances? We use a variety of high-quality materials sourced locally in Turkey, including natural fibers such as cotton, linen, silk, and wool, as well as synthetic blends chosen for their durability and comfort. Our Dubai-made fragrances are composed of exquisite ingredients sourced globally. Key notes include oud for its woody aroma, rose for its floral elegance, sandalwood for its smoothness, citrus for freshness, and spices for an exotic touch
  1. How do I determine my size? To find your perfect fit, please refer to our size guide, which can be found on each product page. If you need further assistance, feel free to contact our customer service team, and we'll be happy to help.
  1. Do you offer international shipping? We offer international shipping to Canada only. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
  1. What is your return policy? Due to the nature of our products, all sales are final. We do not accept returns or exchanges, except in cases where the item is damaged, defective, or incorrect. Please refer to our Returns Policy for more details.
  1. How can I contact customer service? You can reach our customer service team via email at istanbulfashionllc@gmail.com. or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide excellent service to our customers.
  1. Can I cancel or modify my order after it has been placed? Once an order has been placed, it cannot be canceled or modified. We begin processing orders immediately to ensure timely delivery. If you have any concerns about your order, please contact us, and we'll do our best to assist you.
  1. Are your clothing items ethically produced? Yes, we are committed to ethical and sustainable manufacturing practices. We work closely with our partners in Turkey to ensure fair wages, safe working conditions, and environmentally responsible production processes.
  1. Do you offer gift wrapping or personalized messages? At this time, we do not offer gift wrapping or personalized messages. However, we are continuously exploring new ways to enhance the shopping experience for our customers, so stay tuned for updates.
  1. How can I stay updated on new arrivals and promotions? To stay informed about our latest arrivals, promotions, and exclusive offers, be sure to subscribe to our newsletter and follow us on social media. You can find links to our social media accounts at the bottom of our website.