Privacy Policy

Ensuring the security of customer information is a top priority for us. Here are additional assurances regarding the protection of your data when making purchases on our clothing website:

  • Secure Socket Layer (SSL) Encryption: Our website uses SSL encryption to secure the transmission of data between your browser and our servers. This encryption protocol ensures that your payment information is protected from unauthorized access during the checkout process.
  • Payment Gateway Security: We utilize reputable and trusted payment gateways for processing all transactions. These gateways adhere to industry-leading security standards to safeguard your financial details. Your payment information is encrypted and securely transmitted to ensure confidentiality.
  • Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This proactive approach helps us maintain a secure environment for processing payments and protecting customer data.
  • Strict Data Protection Measures: Our company adheres to strict data protection measures in compliance with relevant regulations. We have policies in place to safeguard customer information, restrict access to sensitive data, and prevent unauthorized disclosures.
  • Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to transparency and accountability in handling customer data, and we encourage you to review our privacy policy for more details on data security practices.

By implementing these security measures and protocols, we strive to provide a safe and trustworthy shopping experience for our customers. Should you have any concerns or require further information about our data security practices, please do not hesitate to contact us.

Shipping: all 50 states plus Canada

We're excited to let you know that we offer shipping services to all 50 states within the United States, as well as to our neighbors in Canada. Here's some information to share with our valued customers:

-Nationwide Coverage: Whether you're located on the East Coast, West Coast, or anywhere in between, we've got you covered. We ship our quality clothing products to every state in the U.S., from sunny California to bustling New York and everywhere in between.

- Canada Shipping: For our customers north of the border, we also extend our shipping services to Canada. You can enjoy shopping our collections and have your orders delivered right to your doorstep in Canada, making it convenient and accessible to our Canadian customers.

- International Shipping Policies: Please note that international orders, including those to Canada, may be subject to additional shipping fees and customs duties. We strive to provide accurate delivery times and transparent pricing for our international shipments to ensure a smooth shopping experience for all customers.

- Delivery Options: Depending on your location and shipping preferences, we offer various delivery options to meet your needs. From standard shipping to expedited services, you can select the option that best suits your timeline and budget.

- Tracking and Support: Once your order is processed and shipped, you will receive a tracking number to monitor the status of your delivery. Our customer service team is also available to assist you with any questions or concerns you may have regarding your shipment to the U.S. or Canada.

By offering shipping services to all 50 states and Canada, we aim to make our products accessible to a wider audience and provide a seamless shopping experience for customers across North America. We look forward to serving you and value your continued support.

  • Orders notifications 
    • When receiving an order 

Istanbul Fashion by Raad customer services will send you an order shipped notification once your order is processed and shipped. Please ensure to check your email or preferred communication method for updates on your order status. For any further inquiries or assistance, please contact our customer service team. 

At Istanbul Fashion by Raad, we prioritize excellent customer service. Should you have any queries, concerns, or require assistance, our dedicated Customer Service team is readily available to assist you. You can reach us conveniently via contact us form online. Whether it's about your orders, products, or any other inquiries, don't hesitate to contact us via email. We aim to provide prompt and efficient responses to ensure your shopping experience with us is exceptional.